Technology Support

Need Help?

Email and Computer Log In Accounts

Off-Campus Request: Call the college at 304-434-8000 if you are unable to access your college email (firstnamelastname@student.easternwv.edu) and request IT support. You may also contact the following staff members and ask them to direct your email access request to IT:

On-Campus Request: If you are at the college,  stop by the front desk and request assistance to help access your email or if you are unable to log in to a campus computer.

How-To Video: Here is a video that illustrates how you can log in to your email and access Microsoft Office 365 applications:

 

Blackboard

Eastern’s Blackboard Help Desk assists students who are having technical difficulties with Blackboard, the website-based platform for courses.

On- or Off-Campus Request: If you are having difficulty accessing or using Blackboard, contact:

Include the following information if you email for assistance or if you leave a voice mail message:

  • Complete description of the problem (include screenshots if possible)
  • Your full name
  • Course and section number
  • Instructor's name

WVNET, Eastern’s Blackboard provider, also offers a 24/7/365 help desk for students to supplement Eastern’s staff. Students can use the WVNET Help Desk tab (located near the top right corner of the screen) in Blackboard, or they can call the WVNET help desk at 304-293-5192 x 248 for Blackboard assistance.

Students should also be aware Blackboard will be offline for a few hours (from 12 midnight to 4 a.m.) every Monday morning for maintenance. It will not be available during those hours.

How-To Video: Need help logging into Blackboard? Here is a how-to video for logging in: