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Home > Academics > Associate in Applied Science > Administrative Support Technology

Administrative Support Technology

Administrative Support Technology
Associate in Applied Science: 62 credit hours

The goal of the Administrative Support Technology Program is to give students the skills to work in administrative support positions. Graduates of the program will be better prepared as employees to perform the duties of administrative assistants and/or secretaries to meet the business needs of their employers. Students with little or no experience in office information technology will have the opportunity to develop skills and knowledge that will make them valuable to many employers. Students currently employed in office-related occupations will have the opportunity to increase professional skills.
A degree in Administrative Support Technology typically prepares graduates for such occupations as office manager, administrative support professional and entry-level positions in bookkeeping.

This program serves the students with the opportunity to specialize in either general or medical administrative support technology.

(Eastern also offers a College Certificate Program in Administrative Support Technology that requires 30 credit hours of coursework or equivalents, well as shorter Skill Set course sequences that offer 9 - 12 credit hours for those interested in acquiring or strengthening select Administrative Support technical skills for the workplace or job market.)

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Upon successful completion of the program, the graduate will be able to:

  • Manage an office setting
  • Supervise office staff
  • Process and receive communication
  • Coordinate events and activities
  • Maintain office and business records
  • Maintain office supplies and equipment
  • Design informational materials
  • Assist in budgeting process
  • Demonstrate effective communication and computational skills
  • Utilize software programs
  • Assist in entry-level bookkeeping, billing and accounting

General Area of Emphasis:

  • Demonstrate effective interpersonal relations in the work environment
  • Demonstrate a basic knowledge of business organizations and procedures
  • Demonstrate effective administrative skills to support office operations

Medical Area of Emphasis:

  • Describe the legal, social, and ethical responsibilities within the environment
  • Perform administrative medical procedures
  • Apply correct medical terminology to all specialties of medicine
  • Demonstrate competency in basic medical billing and coding

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Program Implementation: Full-time day. (Students attending part-time should see advisor for recommended course sequencing.)

Recommended Course Sequence: Administrative Support Technology
Associate in Applied Science: 62 hours

First Year—Fall Semester

First Year—Spring Semester

Dept.

Course Title

Sem. Hrs.

Dept.

Course Title

Sem. Hrs.

BOS

103

Keyboarding

3

BOS

130

Records Management

1

BOS

251

Office Procedures & Techniques I

3

BUS ENL

203

102

Communications in Business Or English Composition II

3                       (3)

CIS

108

Computer Fundamentals

3

CIS

117

Word Processing Software

3

Elective

Math Elective (100 level or higher)

3

CIS

121

Database Management Software

3

ENL

101

English Composition I

3

Elective

Administrative Support Technology Area of Emphasis

3

 

 

 

Elective

Social Science Elective

3

Total Semester Hours

15

Total Semester Hours

16

Second Year—Fall Semester

Second Year—Spring Semester

Dept.

Course Title

Sem. Hrs.

Dept.

Course Title

Sem. Hrs.

ACC

120

Principles of Accounting I

3

ACC

240

Computerized Accounting

3

CIS

111

Introduction to Electronic Presentations

1

BOS

134

Administrative Machine Transcription

3

CIS

119

Spreadsheet Software

3

BOS

278

Business Operations Support Internship

3

Elective

Administrative Support Technology Area of Emphasis

3

Elective

Administrative Support Technology Area of Emphasis

3

Elective

General Elective

3

SSC

147

Understanding Human Diversity

3

Elective

Science Elective

3

 

 

 

 

Total Semester Hours

16

Total Semester Hours

15

 

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Administrative Support Technology Areas of Emphasis:
(Choose 9 credit hours from either the General or the Medical Option area.)

Administrative Support Technology:  General Area of Emphasis

Dept.

Course Title

Sem. Hrs.

ACC

121

Principles of Accounting II

3

BUS

101

Intro to Business

3

BUS

203

Communications in Business

3

BUS

204

Fundamentals of E-Commerce

3

BUS

206

Business Law

3

CIS

133

Designing a Web Page

3

MGT

250

Principles of Management

3

MGT

251

Human Resource Management

3

MKT

260

Principles of Marketing

3

Administrative Support Technology:  Medical Option  Area of Emphasis

Dept.

 

Course Title

Sem. Hrs.

AHS

108

Medical Terminology

3

BOS

142

Medical Administrative Procedures

3

BOS

143

Medical Billing and Coding

3

 

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 Administrative Support Technology: Certificate: 30 Credit Hours

Upon successful completion of the Administrative Technology Support program, the graduate will be able to:

  • Manage an office setting
  • Process and receive communication
  • Demonstrate effective communication and computational skills
  • Design informational materials

Program Implementation:  Full-time day (Students attending part-time should see advisor for recommended course sequencing).

Recommended Course Sequence -- Administrative Support Technology
Certificate Program

First Year—Fall Semester

First Year—Spring Semester

Dept.

Course Title

Sem. Hrs.

Dept.

Course Title

Sem. Hrs.

BOS

103

Keyboarding

3

CIS

117

Word Processing Software

3

CIS

108

Computer Fundamentals

3

CIS

119

Spreadsheet Software OR

3

BOS

251

Office Procedures & Techniques

3

CIS

121

Database Management Software

(3)

ENL

101

English Composition I

3

Elective

Mathematics Elective (100 level or higher)

3

Elective

Administrative Support Technology: Technical Core Elective

3

Elective

Administrative Support Technology: Technical Core Elective

3

 

 

 

Elective

Administrative Support Technology: Technical Core Elective

 

Total Semester Hours

15

Total Semester Hours

15

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Administrative Support Technology: Technical Core Electives (Select 12 credit hours)

ACC

120

Principles of Accounting I

3

ACC

121

Principles of Accounting II

3

ACC

240

Computerized Accounting

3

AHS

108

Medical Terminology

3

BOS

130

Records Management

1

BOS

134

Administrative Machine Transcription

3

BOS 141 Medical Diagnostic Coding 3

BOS

142

Medical Administrative Procedures

3

BOS

144

Medical Procedural Coding

3

BOS

278

Office Technology Internship

3

BUS

101

Intro to Business

3

BUS

203

Communications in Business

3

BUS

204

Fundamentals of E-Commerce

3

BUS

206

Business Law

3

CIS

111

Introduction to Electronic Presentations

1

CIS

119

Spreadsheet Software

3

CIS 121 Database Management Software 3

CIS

133

Designing a Web Page

3

MGT

250

Principles of Management

3

MGT

251

Human Resource Management

3

MKT

260

Principles of Marketing

3

Students enrolled in this program may be eligible for related Skill Set Certifications.  Students should contact their academic program adviser or refer to the Skill Set section in this catalog (page 81) for additional information.

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Gainful Employment Information:

A.A.S. Progam ( full time ['normal']/4 semesters):

  • Job Titles for which program prepares students: Administrative Services Managers
  • SOC Code: 11-3011    
  • 1 Occupational Information Network (O*NET) URL: http://www.onetonline.org/link/summary/11-3011.00   
  • On-time completion rate: 33%
    • # students who completed program 2010-2011: 3
    • # students completed within ‘normal’ time: 1
  • 2 Placement Rate: 50%
  • Median Loan Amounts per Student: $3,750
  • Program Costs per year (2 semesters):
  • Books and supplies   $1200
  • Personal                         1850
  • 3Room and board          3000
  • Tuition and fees             2184
  • Transportation                2500

1 The Occupational Information Network (O*NET) is being developed under the sponsorship of the US Department of Labor/Employment and Training Administration. It provides information relating to:

  • The nature of the work and the activities involved for these jobs
  • the kinds of tools and technology associated with the work
  • the skills, knowledge and abilities usually required for these jobs
  • the training and education usually required for these jobs
  • the values, work styles and interests that lend themselves to success in these jobs
  • the wage and employment trends in these fields on both the national and state levels

*Please note: Completion rates are based solely on a small sample of Eastern students that includes only those who were enrolled as first-time full time freshman. The majority of Eastern students enroll as part-time students. Part-time students and those required to enroll in developmental studies, take longer to complete the programs as presented in the College Catalog.

2Placement Rate calculated on total number of program graduates  working in a field related to degree or certificate completed.

3Eastern currently offers no dormitory or meal contracts, so these room and board expenses are average estimated area costs.

Certificate Progam (full time ['normal']/2 semesters):

  • Job Titles for which program prepares students: Secretaries, Except Legal, Medical, and Executive
  • SOC Code: 43-6014  
  • 1 Occupational Information Network (O*NET) URLhttp://www.onetonline.org/link/summary/43-6014.00   
  • On-time completion rate: 0%
    • # students who completed program 2010-2011:
    • # students completed within ‘normal’ time: 0
  • 2 Placement Rate: N/A: New Program
  • Median Loan Amounts per Student: $2,000
  • Program Costs per year (2 semesters):
  • Books and supplies   $1200
  • Personal                         1850
  • 3Room and board          3000
  • Tuition and fees             2184
  • Transportation                2500

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Current Course Catalog